Refund Policy

At Soaps and Aromatics by Sandra, we ensure high-quality products. If you receive a defective item, we’re here to assist you.

Defective Products

• Eligibility: Report defective items within 8 days of receipt for a refund or replacement.
• Process: Email us at soapsandaromatics@gmail.com with your order number, a brief defect description, and a photo if possible.

Refunds and Replacements

• Approval: Upon defect verification, choose between a refund or a replacement.
• Refunds: Processed to your original payment method. Duration varies by card issuer.
• Replacements: Shipped at no extra cost.

Shipping Costs

• We cover return shipping for defective products.

For any questions, contact us at soapsandaromatics@gmail.com. Thank you!